All Systems Operational
MPmail ? Operational
MPexchange ? Operational
Datto / Autotask Workplace Operational
MParchive Operational
MPAV Operational
MPweb Operational
Backup365 ? Operational
CloudAlly Operational
Office 365 Operational
Service Desk & Support Systems Operational
Service & Feature updates ? Operational
Converge ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 20, 2020

No incidents reported today.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020
Completed - The scheduled maintenance has been completed.
Oct 12, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 19:00 AEDT
Scheduled - We will be undergoing scheduled maintenance on our website www.manageprotect.com. All other production services will be fully operational. Please reach out to support@manageprotect.com if you have any questions.
Oct 12, 14:15 AEDT
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Resolved - All pending orders have been completed. Please reach out to provisioning@manageprotect.com if you have any further issues.
Oct 8, 07:59 AEDT
Monitoring - Microsoft experienced an outage of their Partner Center system which allows partners to manage their customer tenants under delegation. Our CSP Licensing program also works with systems related to Microsoft Partner Center. As a result, there were issues with ordering within Manage Protect for CSP Licensing on Tuesday 6/10/20 where orders would not process.

Microsoft was able to resolve this today around 0030hrs UTC, and the systems progressively came back online. Full functionality was achieved by 0130hrs and all orders after this time are being processed normally.

We may have to re-run some orders but will be confirming if that's needed this morning. We apologise for the inconvenience and understand the impacts to our partners, however this issue was beyond our control.
Oct 7, 09:28 AEDT
Identified - Manage Protect is having issues with the Microsoft CSP ordering system this morning. It appears that all CSP functions from the Microsoft side are currently down and/or inaccessible. Orders placed at the moment are not going through, but are queued waiting for the systems at Microsoft to come back up.
Indirect Resellers will also note that Partner Center functions seem to be either very slow or offline.
Microsoft has been contacted regarding this issue and we have received an acknowledgement. We do not currently have an ETR on this outage.
This issue affects orders placed using converge.mp as well as orders placed through provisioning@manageprotect.com
Oct 6, 13:19 AEDT
Oct 7, 2020
Oct 6, 2020