All Systems Operational
MPmail ? Operational
MPexchange ? Operational
Soonr / Autotask Workplace Operational
MParchive Operational
MPAV Operational
MPweb Operational
Backup365 ? Operational
CloudAlly Operational
Office 365 Operational
Service Desk & Support Systems Operational
Service & Feature updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Azure Immediate Maintenance Jan 4, 16:00 - Jan 6, 00:00 AEST
We are reaching out to notify that Microsoft is carrying out immediate maintenance to Azure Virtual Machines to address the public disclosure of a hardware vulnerability with CPUs.

What does this mean and what is the impact?
Affected Azure Virtual Machines will be restarted.

When did this maintenance begin?
This maintenance began at approximately 7AM Melbourne/Sydney time 4th of January 2018.
We will update once maintenance is complete.

Please note this maintenance is necessary due to a security update that Intel recently released and needs to be applied to any servers using an Intel processor.
Posted on Jan 4, 15:47 AEDT
MPexchange Server Maintenance Jan 25, 02:00-04:00 AEST
CU7 Server updates will be installed on the Australian MPexchange Servers during this week.
This could cause a possible few minutes of connectivity issues.
In order to avoid disruption, these updates have been scheduled for 2am Australian Eastern Standard Time
No emails will be lost for users on MPmail
Posted on Jan 23, 20:17 AEDT
MPexchange/ Business365 Software Updates Apr 27, 21:00 - Apr 28, 01:00 AEST
Update - Please ignore the previous alert, maintenance is scheduled for 9pm until 1am tonight not in an hour.
Apr 27, 08:08 AEST
Update - An essential Windows update needs to be applied to MPexchange & Business365 servers.

Maintenance Date: Friday, April 27, 2018
Maintenance Window: 9pm to 1am AEST
Expected Downtim(Min.): 0 - servers will be updated sequentially to avoid disruption

Services Impacted: All MPexchange Services
Expected Impact: We will be installing Windows updates that require rebooting your server. The servers will be rebooted sequentially to avoid any disruption.

If you have any issues during this time, please contact support@manageprotect.com
Apr 23, 12:25 AEST
Update - Apologies for the previous status, we realise that 9am to 1pm is an inconvenient time so we are getting this rescheduled to a time outside of business hours.
Updates to follow.
Apr 18, 15:28 AEST
Scheduled - An essential Windows update needs to be applied to MPexchange & Business365 servers.

Maintenance Date: Friday, April 27, 2018
Maintenance Window: 9am to 1pm AEST
Expected Downtim(Min.): 15
Services Impacted: All MPexchange Services
Expected Impact: We will be installing Windows updates that require rebooting your server. Individual services should only be unavailable long enough for patch installation and reboot. Incoming messages will be queued until maintenance is completed.
Apr 18, 12:43 AEST
Workplace IP changes Jun 8, 00:00-09:00 AEST
Due to requirements from our Australia data centre providers, the Autotask Workplace IP ranges will be changing as of 8th of June 2018.

This should not impact any agent, web, mobile or portal services in any way.


Currently, Workplace desktop must be able to access the URL: http://au.awp.autotask.net/ in order to access the Workplace server.
This URL currently points to the IPs:
156.29.115.11
156.29.115.12
156.29.115.13
156.29.115.14
156.29.115.15
156.29.115.16

As of tomorrow, this will be updated to:
103.109.131.11
103.109.131.12
103.109.131.13
103.109.131.14
103.109.131.15
103.109.131.16

This change will not affect you unless you have specific firewall rules blocking these IPs.
Generally, as long as you can connect to the URL, you won't have any issues.

However, if you experience any troubles with Workplace sync tomorrow, please let support know.

Email: support@manageprotect.com
Chat: chat.manageprotect.com
Call: AU 1300 657 500 | NZ 0800 141 481
Posted on Jun 7, 16:27 AEST
Past Incidents
Apr 26, 2019

No incidents reported today.

Apr 25, 2019

No incidents reported.

Apr 24, 2019

No incidents reported.

Apr 23, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Resolved - This incident has been resolved.
Apr 12, 15:00 AEST
Identified - MPmail IP address 52.62.123.207 has been greylisted by Bitninja. We are currently working on getting it removed.
Apr 12, 08:04 AEST