All Systems Operational
MPmail   ? Operational
MPexchange   ? Operational
Soonr / Autotask Workplace   Operational
MParchive   Operational
MPAV   Operational
MPweb   Operational
Backup365   ? Operational
CloudAlly   Operational
Office 365   Operational
Service Desk & Support Systems   Operational
Service & Feature updates   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Azure Immediate Maintenance Jan 4, 16:00 - Jan 6, 00:00 AEDT
We are reaching out to notify that Microsoft is carrying out immediate maintenance to Azure Virtual Machines to address the public disclosure of a hardware vulnerability with CPUs.

What does this mean and what is the impact?
Affected Azure Virtual Machines will be restarted.

When did this maintenance begin?
This maintenance began at approximately 7AM Melbourne/Sydney time 4th of January 2018.
We will update once maintenance is complete.

Please note this maintenance is necessary due to a security update that Intel recently released and needs to be applied to any servers using an Intel processor.
Posted on Jan 4, 15:47 AEDT
MPexchange Server Maintenance Jan 25, 02:00-04:00 AEDT
CU7 Server updates will be installed on the Australian MPexchange Servers during this week.
This could cause a possible few minutes of connectivity issues.
In order to avoid disruption, these updates have been scheduled for 2am Australian Eastern Standard Time
No emails will be lost for users on MPmail
Posted on Jan 23, 20:17 AEDT
MPexchange/ Business365 Software Updates Apr 27, 21:00 - Apr 28, 01:00 AEDT
Update - Please ignore the previous alert, maintenance is scheduled for 9pm until 1am tonight not in an hour.
Apr 27, 08:08 AEST
Update - An essential Windows update needs to be applied to MPexchange & Business365 servers.

Maintenance Date: Friday, April 27, 2018
Maintenance Window: 9pm to 1am AEST
Expected Downtim(Min.): 0 - servers will be updated sequentially to avoid disruption

Services Impacted: All MPexchange Services
Expected Impact: We will be installing Windows updates that require rebooting your server. The servers will be rebooted sequentially to avoid any disruption.

If you have any issues during this time, please contact support@manageprotect.com
Apr 23, 12:25 AEST
Update - Apologies for the previous status, we realise that 9am to 1pm is an inconvenient time so we are getting this rescheduled to a time outside of business hours.
Updates to follow.
Apr 18, 15:28 AEST
Scheduled - An essential Windows update needs to be applied to MPexchange & Business365 servers.

Maintenance Date: Friday, April 27, 2018
Maintenance Window: 9am to 1pm AEST
Expected Downtim(Min.): 15
Services Impacted: All MPexchange Services
Expected Impact: We will be installing Windows updates that require rebooting your server. Individual services should only be unavailable long enough for patch installation and reboot. Incoming messages will be queued until maintenance is completed.
Apr 18, 12:43 AEST
Workplace IP changes Jun 8, 00:00-09:00 AEDT
Due to requirements from our Australia data centre providers, the Autotask Workplace IP ranges will be changing as of 8th of June 2018.

This should not impact any agent, web, mobile or portal services in any way.


Currently, Workplace desktop must be able to access the URL: http://au.awp.autotask.net/ in order to access the Workplace server.
This URL currently points to the IPs:
156.29.115.11
156.29.115.12
156.29.115.13
156.29.115.14
156.29.115.15
156.29.115.16

As of tomorrow, this will be updated to:
103.109.131.11
103.109.131.12
103.109.131.13
103.109.131.14
103.109.131.15
103.109.131.16

This change will not affect you unless you have specific firewall rules blocking these IPs.
Generally, as long as you can connect to the URL, you won't have any issues.

However, if you experience any troubles with Workplace sync tomorrow, please let support know.

Email: support@manageprotect.com
Chat: chat.manageprotect.com
Call: AU 1300 657 500 | NZ 0800 141 481
Posted on Jun 7, 16:27 AEST
Past Incidents
Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Resolved - The additional IP has now been successfully added and has propagated across our servers.
As such, outbound mail will now start to flow as normal.

If you have further issues, please contact support.

support@manageprotect.com
chat.manageprotect.com
1300 657 500
Dec 5, 13:38 AEDT
Identified - Microsoft have added an extra IP range to their list of outbound IPs today. However, they did not update their SPF record.
This has caused emails out from O365 to MPmail to get caught at the Exchange.
We have now added the Microsoft IP to our outbound IPs so that mail will flow while we wait . Currently waiting for propagation of this change.
Further updates to follow.

support@manageprotect.com
chat.manageprotect.com
1300 657 500
Dec 5, 13:08 AEDT
Resolved - Manage Protect's outbound smarthost was recently placed on a blacklist. It has now been removed from the blacklist. If you have any ongoing delivery issues, please contact support@manageprotect.com
Dec 5, 10:59 AEDT
Dec 4, 2018

No incidents reported.

Dec 3, 2018
Resolved - Regular support phone coverage will end at 7pm AEST as of Tuesday 4th December.
Chat will still be available until 9pm AEST.

This is only a temporary change. Normal coverage from 7am - 9pm AEST will resume as of Wednesday 5th December.

support@manageprotect.com
chat.manageprotect.com
1300 657 500
Dec 3, 23:03 AEDT
Dec 2, 2018

No incidents reported.