MPexchange Connections Issues
Incident Report for Manage Protect Pty Ltd
An upstream ISP issue has been identified and a resolution put in place.
We apologise for any inconvenience during this time.

Please let support know if you experience any further issues with your Outlook sending/ receiving and/ or connecting to

1300 657 500
Posted 7 months ago. Oct 22, 2018 - 17:58 AEDT
The Network Team are working on mitigating upstream routing issues.
In the meantime, access to should provide intermediate access to emails. If you are having issues connecting to that, please try the alternate webmail address:
Please email if you have specific issues accessing webmail.

1300 657 500
Posted 7 months ago. Oct 22, 2018 - 13:46 AEDT
We are investigating issues with customers connecting to MPexchange. This includes local Outlook timing out to the server and connecting to OWA (

If you are experiencing issues, please perform a traceroute to and send to as well as any other supporting information.
Posted 7 months ago. Oct 22, 2018 - 11:14 AEDT
This incident affected: MPexchange.